FREQUENTLY ASKED QUESTIONS

 

POLICY

WE DO NOT ACCEPT RETURNS AS WE ARE UNABLE TO GUARANTEE THE ITEM HAVE BEEN WORN/USED.

EXCHANGES MUST BE WITHIN 10 DAYS OF RECEIVING THE PRODUCT VIA TRACKING.

PRODUCTS MUST BE NEW IN ORIGINAL PACKAGING AND TAGS ATTACHED.

CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING CHARGES. SHIPPING CHARGES ARE NON-REFUNDABLE.

ALL SALES ITEMS ARE FINAL AND NON-REFUNDABLE.

 

RETURNS & EXCHANGES

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS AS WE ARE NOT ABLE TO GUARANTEE IF THE ITEM OR ITEMS HAVE BEEN WORN/USED.

WE DO ACCEPT EXCHANGES FOR A DIFFERENT SIZE OR PRODUCT OF EQUAL VALUE WITHIN 10 DAYS OF SHIPPING RECEIPT. IF THE ITEM YOU ARE INTERESTED IN EXCHANGING FOR IS NOT AVAILABLE STORE CREDIT WILL BE GIVEN.

PLEASE ALLOW UP TO 2 WEEKS FROM THE TIME YOU MAIL YOUR ORDER FOR YOUR EXCHANGE TO BE PROCESSED. WE WILL NOTIFY YOU VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED. IF YOU DID NOT RECEIVE YOUR EXCHANGE WITHIN THE TIME FRAME STATED, CONTACT US AT SUPPORT@ALLYEAR.CO

 

ORDERS

WHAT IF I NEED TO MODIFY MY ORDER? ONCE YOUR ORDER HAS BEEN PLACED, WE CANNOT MODIFY YOUR ORDER.

CAN I COMBINE TWO SEPARATE ORDERS INTO ONE ORDER? UNFORTUNATELY, WE CANNOT COMBINE OR MAKE ANY CHANGES TO AN ORDER ONCE IT HAS BEEN PLACED BECAUSE THE SHIPPING LABEL HAS ALREADY PROCESSED AS SOON AS THE ORDER IS PLACED. 

 

SHIPPING

WE SHIP ALL ORDERS WITH UNITED PARCEL SERVICES [UPS] AND UNITED STATES POSTAL SERVICE [USPS].

HOW SOON WILL MY ORDER SHIP? ORDERS SHIPS WITHIN 2-5 BUSINESS DAYS. PLEASE NOTE, WE DO NOT SHIP ON ALL HOLIDAYS.

DO YOU SHIP TO P.O. BOX ADDRESSES? WE ARE UNABLE TO SHIP TO P.O. BOX, APO, OR FPO ADDRESSES. 

WILL I HAVE TO PAY SALES TAX? ALL ORDERS SHIPPED TO PENNSYLVANIA ADDRESSES ARE SUBJECT TO STATE OR LOCAL SALES TAX.  

DOES THE SHIPPING COST INCLUDE CUSTOMS, DUTIES OR TAXES? ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WHEN YOU PLACE AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES LEVIED BY YOUR DESTINATION COUNTRY.

UNFORTUNATELY, WE CANNOT CALCULATE THESE CHARGES PRIOR TO YOUR ORDER BEING PLACED, AND ARE UNABLE TO COVER THEM FOR CUSTOMERS. ANY APPLICABLE FEES WILL BE COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY.

PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO PURCHASE. 

MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN? MOST LIKELY YOUR NEIGHBOR OR SOME LOWLIFE SNATCHED IT.

HOWEVER, SEND US AN EMAIL AT SUPPORT@ALLYEAR.CO AND WE'LL TRY OUR BEST TO HELP YOU.